🚧 Suryadent® website is currently under development and will officially go live in the first week of July.
We are carefully improving your shopping experience, product catalog, and order system to serve dental professionals better across India.
Thank you for your patience, support, and trust in Suryadent®. We look forward to serving you soon. Dismiss
Suryadent® is a registered brand operated by NB Dental. We value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through our website.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you place an order, create an account, submit a support request, or interact with our website, we may collect the following information:
Personal Information
Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Professional Category (Dentist, Dental Student, Clinic/Hospital, Distributor, or Other Healthcare Professional)
Dental Registration Number or College Name (where applicable)
Order Information
Products purchased
Order history
Payment status
Return and replacement requests
Technical Information
IP address
Browser type
Device information
Website usage information
Cookies and analytics data
How We Use Your Information
We use your information to:
Process and fulfill orders
Generate GST invoices
Provide customer support
Process return and replacement requests
Send order confirmations and shipping updates
Improve website functionality and user experience
Prevent fraud and unauthorized transactions
Comply with legal and regulatory requirements
Payment Information
Payments are processed through secure third-party payment service providers. Suryadent® does not store complete credit card, debit card, UPI, net banking, or other payment credentials on its servers. Payment transactions may be facilitated through authorized payment partners and gateways in accordance with applicable security and regulatory standards.
Shipping & Delivery Partners
To fulfill your orders, we may share necessary customer information with logistics and courier partners including delivery service providers such as Delhivery and similar authorized carriers.
Information shared may include:
Name
Delivery address
Mobile number
Order details
This information is shared solely for order fulfillment and delivery purposes.
Return & Replacement Requests
When you submit a return or replacement request, we may collect:
Order information
Complaint details
Uploaded product images
Communication history
Resolution status
Uploaded complaint images may be automatically removed after a retention period while complaint records, ticket history, and resolution information may continue to be retained for operational and compliance purposes.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website performance
Remember user preferences
Maintain login sessions
Analyze website traffic
Improve customer experience
You may disable cookies through your browser settings; however, some website features may not function properly.
Marketing & Advertising
We may use analytics and advertising tools to understand website performance and improve customer experience.
You may opt out of promotional communications at any time by following unsubscribe instructions or contacting us directly.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, misuse, disclosure, or alteration.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such websites.
Your Rights
You may contact us to:
Update your information
Correct inaccurate information
Request assistance regarding your account
Opt out of marketing communications
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting on this page.
We encourage users to review this policy periodically.
Contact Information
NB Dental Suryadent® – Registered Brand Operated by NB Dental
Address: Q76C, First Floor, Vikas Vihar, Manas Kunj Road, New Delhi – 110059
