Privacy Policy

Last Updated: June 2026

🔒 Your privacy and data security are important to us.

Suryadent® is a registered brand operated by NB Dental. We value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through our website.

This Privacy Policy explains our data practices. Where consent is required for optional analytics or advertising technologies, we request your permission before activating them.

Information We Collect

When you place an order, create an account, submit a support request, or interact with our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Professional Category (Dentist, Dental Student, Clinic/Hospital, Distributor, or Other Healthcare Professional)
• Dental Registration Number or College Name (where applicable)

Order Information

• Products purchased
• Order history
• Payment status
• Return and replacement requests

Technical Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and analytics data

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Generate GST invoices
• Provide customer support
• Process return and replacement requests
• Send order confirmations and shipping updates
• Improve website functionality and user experience
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory requirements

Payment Information

Payments are processed through secure third-party payment service providers. Suryadent® does not store complete credit card, debit card, UPI, net banking, or other payment credentials on its servers. Payment transactions may be facilitated through authorized payment partners and gateways in accordance with applicable security and regulatory standards.

Shipping & Delivery Partners

To fulfill your orders, we may share necessary customer information with logistics and courier partners including delivery service providers such as Delhivery and similar authorized carriers.

Information shared may include:

• Name
• Delivery address
• Mobile number
• Order details

This information is shared solely for order fulfillment and delivery purposes.

Return & Replacement Requests

When you submit a return or replacement request, we may collect:

• Order information
• Complaint details
• Uploaded product images
• Communication history
• Resolution status

Uploaded complaint images may be automatically removed after a retention period while complaint records, ticket history, and resolution information may continue to be retained for operational and compliance purposes.

Cookies, Analytics & Advertising

We use cookies and similar technologies to operate our website, remember preferences, understand website performance, and, where you provide permission, measure advertising and show more relevant offers.

Necessary Cookies

Necessary cookies support essential functions including website security, login sessions, shopping cart contents, checkout, order processing, saved cookie preferences, and fraud prevention. These technologies cannot be disabled through our cookie preference tool because the website may not function correctly without them.

Analytics Cookies

With your permission, analytics technologies may help us understand how visitors use our website, which pages and products are viewed, and how the website performs. We may use services such as Google Analytics for this purpose. Analytics cookies remain disabled unless you allow them through Cookie Settings.

Advertising Cookies

With your permission, advertising technologies may be used to measure advertising performance, create audiences, and show more relevant advertisements on services including Google, Meta and Instagram. Advertising and retargeting cookies remain disabled unless you allow them through Cookie Settings.

Your Cookie Choices

When you first visit our website, you may accept all cookies, reject optional cookies, or manage analytics and advertising choices separately. Necessary cookies remain active. You may change or withdraw your choice at any time through the “Cookie Settings” link available at the bottom of the website. Withdrawing consent does not affect processing that occurred before withdrawal.

We store your cookie preference, the date of your choice, and the version of the preference notice for up to 180 days, after which we may ask you to choose again. Individual analytics or advertising providers may apply their own retention periods, which will be identified here when those services are activated.

Browser Controls

You may also delete or block cookies through your browser settings. Blocking necessary cookies may prevent shopping cart, login, checkout, or other website features from working correctly.

Promotional Communications

Cookie preferences are separate from email, SMS, or other promotional communication preferences. You may opt out of promotional communications by using the unsubscribe method provided in the communication or by contacting us.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such websites.

Your Rights

You may contact us to:

• Update your information
• Correct inaccurate information
• Request assistance regarding your account
• Opt out of marketing communications

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting on this page.

We encourage users to review this policy periodically.