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Suryadent® is a registered brand operated by NB Dental.
We strive to ensure that every order reaches our customers in excellent condition. If you experience an issue with your order, you may submit a return or replacement request in accordance with this policy.
1. How to Raise a Request
Customers can submit a return or replacement request through:
My Account → Resolution Center
Each request receives a unique ticket number for tracking and communication purposes.
Requests submitted outside the eligible period may be automatically declined.
2. Eligibility Period
Standard Return / Replacement Window
Requests must be submitted within 7 days of delivery.
The delivery date is determined based on the order status recorded in our system.
3. 48-Hour Mandatory Reporting Window
The following issues must be reported within 48 hours of delivery:
Damaged Product
Wrong Item Received
Missing Item
Defective Product
Requests for the above reasons submitted after 48 hours may not be eligible for approval.
4. Acceptable Return / Replacement Reasons
Examples may include:
Within 48 Hours
Product damaged during transit
Wrong product received
Missing item from shipment
Manufacturing defect or functional defect
Within 7 Days
Product not suitable for intended requirement
Product did not meet expectations
Other return or replacement requests subject to review
All requests remain subject to verification and approval.
5. Verification Process
To assist with verification, customers may be required to provide:
Product photographs
Packaging photographs
Order details
Additional information requested by our support team
Failure to provide requested information may affect eligibility.
6. Review & Resolution Process
Every request is reviewed by our support team.
Request status may include:
Pending
Under Review
Approved
Rejected
Replacement Sent
Refund Processed
Resolved
Customers can monitor progress through:
My Account → Resolution Center
Customers may also receive updates via email.
7. Duplicate Requests
Only one active request may be maintained for the same order and product combination.
Duplicate requests may be blocked while an existing request remains under review or has already been processed.
Customers should refer to the Resolution Center for updates regarding previously submitted requests.
8. Approval & Rejection
Submission of a request does not guarantee approval.
Requests may be approved or rejected after review of:
Product condition
Supporting images
Complaint details
Delivery records
Order information
Eligibility period
The decision of NB Dental shall be final in matters relating to return and replacement eligibility.
9. Replacement Policy
Where approved, a replacement product may be dispatched after successful verification.
Replacement dispatch timelines may vary depending on:
Product availability
Inventory status
Logistics conditions
Customers will receive updates through the Resolution Center and applicable communication channels.
10. Refund Policy
Where a refund is approved, the refund will generally be initiated to the original payment method used for the order.
Actual credit timelines depend on:
Banks
Payment gateways
Card issuers
Financial institutions
Processing times may vary.
11. Non-Eligible Situations
Requests may be declined in situations including but not limited to:
Request submitted outside the applicable time period
Product misuse
Physical damage caused after delivery
Missing required information
Products returned in unsatisfactory condition
Fraudulent or abusive claims
12. Resolution Center
Customers can track:
Ticket Number
Complaint Status
Latest Updates
Resolution Progress
through:
My Account → Resolution Center
Customers are encouraged to review updates regularly.
13. Contact Information
NB Dental Suryadent® – Registered Brand Operated by NB Dental
Address: Q76C, First Floor, Vikas Vihar, Manas Kunj Road, New Delhi – 110059
