Shipping Policy

Last Updated: June 2026

Suryadent® is a registered brand operated by NB Dental. We are committed to delivering your orders quickly, securely, and efficiently across India.

This Shipping Policy explains our order processing, dispatch, delivery, tracking, and shipping practices.

1. Order Processing

Once an order is successfully placed and payment is confirmed, our team begins processing the order.

Orders are generally processed within 1 business day.

Orders placed on weekends, public holidays, or outside working hours may be processed on the next business day.

2. Dispatch Timeline

Most orders are dispatched within 1 business day after successful order confirmation and payment verification.

In certain situations, dispatch may take longer due to:

• Product availability issues

• High order volume

• Operational delays

• Regulatory or compliance verification

• Events beyond our control

Customers will be informed if any significant delay occurs.

3. Delivery Timeline

After dispatch, most orders are delivered within approximately 2–7 business days across India.

Delivery timelines are estimates and may vary depending on:

• Delivery location

• Courier service availability

• Weather conditions

• Public holidays

• Local restrictions

• Logistics network conditions

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Standard Shipping

Shipping charges may apply depending on:

• Order value

• Product weight

• Delivery location

Free Shipping

Free standard shipping is currently available on eligible orders above ₹2000.

Suryadent® reserves the right to modify free shipping eligibility criteria at any time.

5. Cash on Delivery (COD)

Cash on Delivery (COD) service may be available for eligible locations.

A COD handling charge of ₹35 may be applied to COD orders.

Availability of COD depends on serviceability and courier partner coverage.

6. Shipment Tracking

Once your order is dispatched, shipment tracking details will be provided through available communication channels, which may include:

• Email

• SMS

• WhatsApp

• Customer Account Dashboard

Customers can track shipment progress using:

• Tracking Number (AWB)

• Tracking Link

• My Account → Orders section

Tracking information may take some time to become active after dispatch.

7. Order Status Workflow

For transparency, Suryadent® uses the following order workflow:

Processing

The order has been:

• Received

• Verified

• Packed

• Dispatched

• In Transit

Customers may receive shipment tracking details during this stage.

Completed

The order has been successfully delivered to the customer.

The delivery date recorded under the Completed status may be used for applicable return and replacement eligibility calculations.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete shipping details result in:

• Delivery failure

• Return to origin

• Additional shipping charges

the customer may be responsible for any resulting costs.

9. Delayed Shipments

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Government restrictions

• Transportation disruptions

• Courier network issues

• Strikes or operational interruptions

Suryadent® shall not be held responsible for delays caused by third-party logistics providers or force majeure events.

10. Lost, Damaged, or Missing Shipments

If you believe your shipment has been:

• Lost

• Damaged during transit

• Delivered with missing items

please contact us immediately.

Customers should report such issues as soon as possible after delivery through our support channels or Resolution Center where applicable.

11. Delivery Acceptance

Risk of loss and ownership of products transfers to the customer upon successful delivery of the order at the provided shipping address.

Customers are advised to inspect packages upon delivery and report any concerns promptly.

12. Contact Information

NB Dental
Suryadent® – Registered Brand Operated by NB Dental

Address:
Q76C, First Floor, Vikas Vihar,
Manas Kunj Road, New Delhi – 110059

Email: info@suryadent.com

Phone: +91 74284 83262

Landline: 011-42215589

WhatsApp Support: +91 96503 50382